TERMS & CONDITIONS
TURN AROUND TIME
Standard turnaround time for most orders is 10-14 business days from the time of payment and approval of your proof. This does not include ship time. Some types of prints may take longer, such as full-color process and oversized prints. Please note we are not open for some national holidays (please see link below) and these days will add to the turnaround time of your order. We do our best to keep our turnaround time as quick as possible and average around 7-10 business days. However, if you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it’s possible— rush fees would likely apply.
Please Note: Ordering multiple designs at one time, adding inside tagging, specialty inks and/or fulfillment services will add to our standard turn time.
Holiday Schedule for 2018
- Monday, Jan. 1: New Year’s Day
- Monday, May 28: Memorial Day
- Wednesday, July 4: Independence Day
- Monday, Sept. 3: Labor Day
- Thursday, Nov. 22: Thanksgiving Day
- Friday, Nov. 23: Black Friday
- Tuesday, Dec. 25: Christmas Day
Monday – Friday 9 am to 6 pm
MINIMUMS FOR SCREEN PRINTING
We require a minimum of 12 pieces per design.
We can do fewer than 12 pieces but usually we do not screen print them. We will figure out the best process to fit your design printing request. Digital Print or Heat applied Vinyl. Prices start at $25
Invoices must be paid in full before MilesTshirts LLC will begin the order process. On some occasions, we can do 50% deposit and 50% due on pickup or prior to shipping. If your organization requires different methods please contact us.
All art must be submitted at 300dpi resolution or higher, and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof. If you do not have print ready artwork design fees will apply and are billed at $35 per hour with min of half hour.
For each order, MilesTshirts LLC will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors. If an error is found after your order has been approved and printed, MilesTshirts LLC will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.
All colors in a design will be matched to the closest in-house stock ink color. For exact color matches, please request Pantone matched colors. Pantone color matches are available for an additional fee.
T-SHIRTS ARE NOT PERFECT
A shirt has been in many forms before it reaches our shop. It starts as thread, which in itself has many variances of thickness, hand, and sheen. The thread is woven, which will greatly affect the weight, surface area, drape, stretch, and overall softness of the garment. These processes create a fabric that will move with you, form around your body, and stretch with your movement.
We reproduce artwork on this stretching, changing, bending, conforming canvas. The reality of this is that your prints may have some variance of placement up to 1/2”, or some very SLIGHT stretching of the design. This slight stretch of the art may be more apparent when printing large circles, large rectangles, or large perfect squares. It is nearly impossible to avoid, and it gets more impossible with large print areas. As always, we do our very very best every day to make your shirts look awesome!
PRINT PLACEMENT VARIANCE
There is a human element involved in screen printing. As much as we try to automate there is still going to be someone constructing t-shirts by hand and loading them on the press by hand. Due to this, we cannot be held liable for printing placements less than a 1/2” invariance. We do our best to load the shirts for optimal placement in accordance to the proof.
PRINT LOCATION & PRINT SIZE
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided MilesTshirts LLC will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar). The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered(additional fees may apply).
See print size chart for more details
Will include link to Print size chart ( we are in the process of making this right now
MANUFACTURER OUT OF STOCKS
Due to the wide variety of brands, styles, colors, and sizes, MilesTshirts LLC does not stock blank garments. From time to time the manufacturer may be out of stock on ordered items. MilesTshirts LLC will not be held liable for delays due to manufacturer out of stocks or discontinued items. In these cases, the customer will be notified immediately and provided with other options. MilesTshirts LLC does not manufacture blank goods.
We cannot be held responsible for garment inconsistencies related to size, shade, or construction. We suggest ordering extra garments to account for such defects.
OVER & UNDER RUN
MilesTshirts LLC will not be held responsible for spoilage due to inconsistencies in the print on up to 3% of the order total. In some cases, extra garments will be included in an order. These are extras we supply in an attempt to keep spoilage percentages as low as possible. However, this can also mean a shortage of up to 3% on your order. Upon completion of your product, all garments are counted, and if the order is short at all we credit your account as soon as we complete the order. PLEASE NOTE: If you have an event or exact quantities are needed you will need to either account for this spoilage or let us know in advance that the order needs to be exact. This can add to production time.
OVER ZIPPER & SEAM PRINTS
Printing over zippers and seams will never produce a ‘perfect’ print. Returns and reprints will not be issued for these services.
WATER BASED & DISCHARGE PRINTS
Discharge and Water Based prints work best on 100% cotton garments. Due to the inconsistent nature of discharge printing, MilesTshirts LLC will not be liable for minor inconsistencies found in the print and will not issue refunds for this service. Also, there is more spoilage since some shirts won’t discharge out as well as others. If you prefer this method of printing, either be open to a small percentage of variance or have extras ordered.
In the event that an order is canceled by a customer, any refund will be based on the status of the order. Depending on order status, the customer may have to pay a restocking fee or for the garments themselves. If the order is already completed, no refund will be issued.
We are fortunate to work with some really great customers and companies. We reserve the right to refuse any artwork submitted for use in reproduction or to refuse a request to create such artwork that may be damaging to our business. This refusal is based on copyright infringement, illegal reproduction of copyright material or a general likeness to a copyright graphic or text. We also reserve the right of refusal for any artwork that can cause a negative impact on our business practices with our current and future customers.
At MilesTshirts, LLC we stand behind our work. That being said we do not offer refunds on any completed order but will reprint the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to MilesTshirts LLC for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx— any other methods of shipping (3-day ship, 2nd-day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.