We do our best to answer all questions our customers ask us most often. If you have any additional questions, please feel free to contact us!
How quick can my order be printed?
Each order is different, so turnaround time will vary depending on your order. Standard production time is 10-12 business days. Production will typically be completed within 10 days from customer approval of the mockup and invoice. Rush orders may be offered if time allows and customer agrees to terms and conditions of rush fees.
Can I pickup my order?
Yes you can. We are open 9-6 Monday - Friday. We are located at 2801 S. Lowell Ave Springfield, IL 62704. Stop by anytime.
How do I make payment?
We accept cash, check, all major credit cards, and PayPal.
Here is a list of our Standard colors. If there is a certain color that you do not find, feel free to contact us with any questions. firstname.lastname@example.org
Does it cost more to print on dark shirts?
Yes, to get an opaque white print on a black shirt, we print our whites twice to make them opaque and bright. If you want a distressed or weathered look, let us know - we're happy to oblige and may have some suggestions to help achieve your vision.
What is an underprint and how do I know if I need one?
An underprint is a printing technique that allows us to print bright colors on dark garments. A layer of white ink is printed, then a brighter (more saturated) color is printed on top of it. As a result, the colors appear to "POP" on the dark colored shirts. This underprint requires an additional setup, which does increase the price - but we think that you will find it a worthwhile cost!
What is the largest I can make my image for a shirt?
Standard print size fits within a 15" x 15" square. However, our maximum size for an adult shirt is 15" x 20" - that's 15" wide, 20" tall.
What's the normal size for a design to go all the way across the chest of a shirt?
We recommend 11" as full-width for a unisex tee. Wider images begin to wrap around under the arms on smaller size tees. If you're only doing size Small and larger, 12" is usually fine. For a women's' tee, 9" usually does the trick.
Can I break my order into different colors and sizes of shirts?
Yes, but we ask that you keep the number of different items for a job within reason. A good rule-of-thumb is that you should have at least 3 items of any size/color combination. Keep in mind that if the difference in sizes (youth/adult) in your order require us to rescale the size of your art, those items will be considered a different design and will be billed accordingly.
Can I have part of my order printed in one-color and the rest in a different color?
Within reason. We ask that you have an average of 20 pieces per color variation, and we charge $10 per color change.
How should I break the sizes down for my shirts?
A lot of this depends on who you will be marketing your shirts to. A typical order should look like a bell curve -- that is, light on the smallest and largest sizes and heavier in the middle. Say you were getting 50 plain t-shirts, start with 10 Small, 15 Medium, 15 Large, 8 XL, and 2 XXL. Adjust accordingly based on your audience, but some form of the bell curve usually works out.
What kind of ink do you use?
By default, we use plastisol inks - but we also use water-based inks and discharge inks.
Can you print my logo on the inside of the shirt, where the tag is?
Definitely. We even have shirts with "tear-away" tags (Tultex brand for an example) so you can easily remove the manufacturer's tag. If you want the garment size printed with your art, there's a minimum of 20 pieces per size. Make sure to include all of the sizes in your art, and we'll print only the relevant size on each garment.
Can you print on shirts that I provide?
Of course! We do reserve the right to decline to print on items we do not feel comfortable printing on as well.
Do you print more than just shirts?
We print tons of other items, like banners, pens, towels, wristbands, and much much more!
Why isn't every garment perfect?
Contrary to popular belief, most t-shirts are not made by giant machines. They are often sewn together in facilities by hand. Due to the human element, not every shirt will be 100% perfect. You may have two large shirts that are both the same style but one may have a slightly different cut. Miles Tshirts LLC does not manufacture garments. We cannot guarantee that every garment will be made exactly to specification. However, we do our best to catch any issues before sending the shirts to you, but sometimes these defects can slip through our hands. You may find a hole in your t-shirt or you may see a seam that isn't sewn up the way it should be. If you find any items with any defects, please let us know and we will work with you to make it right.
- What kind of artwork do you recommend?